Terms and Conditions.

•    The following are the terms and conditions for the access of any person (client) in an online platform or outdoor environment through which counselling and any other professional advice and information are provided.  This site may be accessible or be available via multiple websites and devices. 

•    Without derogation from the above, the website may be used amount other things to facilitate personal advice and information delivered specifically to you (client) and general information and content which is publicly available and not transmitted to you personally.

•    By accessing this site, or by clicking any button or box indicating that you have read and agree to the terms of use, you are entering into this agreement.  You should read this agreement carefully before starting to use this site.  If you do not agree to be bound to any term of this agreement, you must refrain from signing up to the site, you must stop making any use of the site and you should not access it. 


•    The site enables you the client to communicate with your counsellor for the purpose of getting counselling, information or advice from a professional counsellor. 

•    We make no representation or warranty whatsoever as to whether you will find the counsellor services relevant, useful, correct, satisfactory or suitable to your needs. 

•    In case you make a payment through the site, or make payment to us, this payment is made to the counsellor for the counselling services. 


•    You agree, confirm and acknowledge that although the counsellor may provide the counsellor services, we cannot assess whether the use of the site is suitable for your needs.  THE SITE DOES NOT INCLUDE THE PROVISION OF MEDICAL CARE, MENTAL HEALTH SERVICES, OR OTHER PROFESSIONAL SERVICES NOT OFFERED BY US.  It is up to you to consider and decide whether these services are appropriate for you or not. 

•    The site is not intended for diagnosis, including information regarding drugs, which drugs or treatment that may be appropriate for you.

•    IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING TO TAKE ACTIONS RESULTING IN SERIOUS HARM TO YOU OR TO OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICES (999) OR THE SAMARITANS.  YOU ACKNOWLEDGE, CONFIRM AND AGREE THAT THE SITE IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THAT YOU MUST NOT USE THE SITE IN ANY OF THE AFOREMENTIONED CASES.

•    The site may contain other content, products or services which are offered or provided by third parties, links to third party content or advertisements which are related to the third party content.  You confirm and acknowledge that we have no responsibility over any such third party content, including (but not limited to) any related products, practices, terms or policies, and that we will not be liable for any damage or loss caused by any third party content.

•    BY AGREEING TO THIS AGREEMENT YOU ARE ALSO AGREEING TO THE TERMS OF THE SITES PRIVACY POLICY.


•    You hereby release us and agree to hold us harmless from all causes of action and claims of any nature resulting from the counsellor services or this site, including (without limitation) any act, omission, opinion, response, advice, suggestion, information and/ or service of any mental health professional. 

•    You agree, confirm and acknowledge that the site is provided ‘as is’ and therefore you will not have any claim or demand against us.  The use of the site is at your sole risk. 


•    You hereby confirm that you are at least 18 years old.

•    You hereby confirm that you are legally able to enter into a contract.

•    You hereby confirm and agree that all the information that you provided in or through the site, and the information that you will provide in or through the site in the future, is accurate, true, current and complete.  You also agree that during the term of the agreement, you will make sure to maintain and update this information so it will continue to be accurate, current and complete.

•    You agree and commit not to make any use of the site for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d) any content that infringes a third party right or intellectual property; (e) any content that may cause damage to a third party; (f) any content that may constitute, cause or encourage a criminal action or violate any applicable law.

•    If you receive any file from the counsellor, whether through the site or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file.


•    You confirm and agree that all payment related information that you provided and will provide in the future, to or though the site or directly to the counsellor, are accurate, current and correct and will continue to be accurate, current and correct.

•    You confirm and agree to use only which you are dully and fully authorised to use.

•    You agree to pay all fees and charges associated with your account and counsellor on a timely basis according to the fees and charges schedule agreed upon.  Such fees and charges may be charged on you payment method.  By providing you payment details you authorise us to bill and charge you through that method.  You agree to maintain valid credit card information.


•    You agree, confirm and acknowledge that we may modify, suspend, disrupt or discontinue the site, any part of the site or the use of the site, whether to all clients or to you specifically, at any time with or without notice to you.  You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions. 

•    The site depends upon various factors such as software, hardware and tool, either our own or those owned and/or operated you.  We do not guarantee that the site will be uninterrupted or that it will be secure, consistent, timely or error-free.