We are bound by the Data Protection Act 1998.

Your privacy is extremely important to us. We are constantly putting great deal of thought, efforts, tools and procedures in order to protect and safeguard your privacy. This document is our "Privacy Policy" and it contains details on issues related to your privacy when using our services. It is intended to inform you of our policies, procedures and practices regarding the collection, use and disclosure of any information that you provide through the Platform. The Privacy Policy is part of our Terms and Conditions which can be found in our website. The terms in the Privacy Policy (such as, but not limited to, "we", "our", us", "Platform", Provider", "Provider Services" etc) have the same meaning as in our Terms and Conditions document. When you use our Platform you accept and agree to both the Terms and Conditions and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Platform immediately. By accessing and using our Platform you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree and acknowledge to all the terms contained in both of them.

To let us operate the the site effectively and to let you use the site, we have to collect and use some information from you (the "Information"). You may decide which Information, if any, you would like to share with us but some functions of the site may not be available to you without providing us the necessary Information. By deciding to provide the Information you agree to our methods of collections and use, as well to other terms and provisions of this Privacy Policy. The different types of Information we collect and how we intend to use them are detailed below.

When you sign up to the site, update your account details, provide your billing information, provide your emergency contact information or make other use of our services, we may ask you for personally identifiable information ("Personal Information"). The Personal Information can be used can be used to contact you or identify you and it may include, but not limited to, your name, your email, your phone number, your address and your credit card information. We may use the Personal Information, either by itself or in conjunction with other information, for the following purposes:

•   Billing related purposes.

•   Reach out to you either ourselves or using the appropriate authorities if we have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.

We may ask you several questions about your needs, this is to get to know what exactly you need from the counsellor. 

The site may contain links to other websites, or services which are owned, operated or maintained by third parties.  If you click on a third party link, you will be directed to that link.  The fact that we link to a service or website is not an endorsement, authorisation or representation of our affiliation with that third party, nor is it an endorsement of their privacy policy or information security policies or practices.  We do not have control over third party websites and services and we do not have control over their privacy policies and terms of use.

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information, including Personal Information, to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of ourselves or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity. We may disclose information, including Personal Information, to take precautions against liability. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) money laundering; (e) acts of terrorism.

If you have any questions or concerns about this Privacy Policy or the privacy related practices, please contact us by the provided phone numbers and/or email addresses.