Confidentiality, privacy and how at Ink we continually work to protect our clients from cyber attacks, verbal disclosures and personal data theft.
After many people asking to know how or what confidentiality is, I decided to write about how Ink protects the clients privacy and how we comply with current legislation.
So, the moment you visit www.inkcounselling.com, the home page reassures you of safety and confidentiality. This is important because counselling is a private thing for most people and although at Ink we are continually striving to drive down the stigma associated with mental health, we also thoroughly understand that counselling should be protected from external ears and eyes. Whatever issue that is brought to us, we treat every single inquiry, email, message, text and verbal contact with the utmost of respect and privacy.
So how do we do this?
It’s simple, we never use public servers or computers, laptops or phones that are accessible to other people. Every counsellor at Ink has their own private computer/ tablet/ phone and each are locked with passwords that are changed weekly.
How do we know that we have to do this to stay safe from hackers and people wanting to steal sensitive data?
Signing up to the Cyber Essentials Scheme ensures that Ink operates securely and has good practices when it comes to internet security and firewalls and how to protect from cyber attacks and how to recognise an attack.
What happens when you send an enquiry to Ink via the website?
Your enquiry is sent to firstname.lastname@example.org…. That's me - the founder and owner of Ink. It is me who solely monitors all enquiries and no one else has access to this account. Your data is protected and remains private. If you choose to have counselling from one of our other counsellors then you will be directed to that counsellor so that you can get in touch with them. You can also choose to have the counsellor contact you directly, the choice is yours (we love the freedom to choose at Ink).
If you choose online counselling then the email account is different. We use ProtonMail which is encrypted end to end. We chose Proton because of its high security email service and the fact that it is protected by Swiss privacy law.
The Data Protection Act 1998 (DPA) is a law designed to protect personal data stored on computers or in an organised paper filing system. It controls how personal data is used by organisations and everyone responsible for for using data has to follow strict rules called ‘data protection principles’. Failure to comply with the Data Protection Act is a serious offence and one we take very seriously at Ink. We comply fully and without question and all data sent and received is highly protected and your privacy strictly maintained. More information can be found at gov.uk.
If you have any questions regarding your privacy then please get in touch, we are always happy to answer any questions you have.