How does Ink protect your data?

Confidentiality, privacy and how at Ink we continually work to protect our clients from cyber attacks, verbal disclosures and personal data theft.

After many people asking to know how or what confidentiality is, I decided to write about how Ink protects the clients privacy and how we comply with current legislation.

So, the moment you visit, the home page reassures you of safety and confidentiality. This is important because counselling is a private thing for most people and although at Ink we are continually striving to drive down the stigma associated with mental health, we also thoroughly understand that counselling should be protected from external ears and eyes. Whatever issue that is brought to us, we treat every single inquiry, email, message, text and verbal contact with the utmost of respect and privacy.

So how do we do this?

It’s simple, we never use public servers or computers, laptops or phones that are accessible to other people. Every counsellor at Ink has their own private computer/ tablet/ phone and each are locked with passwords that are changed weekly.

How do we know that we have to do this to stay safe from hackers and people wanting to steal sensitive data?

Signing up to the Cyber Essentials Scheme ensures that Ink operates securely and has good practices when it comes to internet security and firewalls and how to protect from cyber attacks and how to recognise an attack.

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What happens when you send an enquiry to Ink via the website?

Your enquiry is sent to…. That's me - the founder and owner of Ink. It is me who solely monitors all enquiries and no one else has access to this account. Your data is protected and remains private. If you choose to have counselling from one of our other counsellors then you will be directed to that counsellor so that you can get in touch with them. You can also choose to have the counsellor contact you directly, the choice is yours (we love the freedom to choose at Ink).

If you choose online counselling then the email account is different. We use ProtonMail which is encrypted end to end. We chose Proton because of its high security email service and the fact that it is protected by Swiss privacy law.

Data protection

The Data Protection Act 1998 (DPA) is a law designed to protect personal data stored on computers or in an organised paper filing system. It controls how personal data is used by organisations and everyone responsible for for using data has to follow strict rules called ‘data protection principles’. Failure to comply with the Data Protection Act is a serious offence and one we take very seriously at Ink. We comply fully and without question and all data sent and received is highly protected and your privacy strictly maintained. More information can be found at

If you have any questions regarding your privacy then please get in touch, we are always happy to answer any questions you have.

Communication isn't a dirty word

Suicide, yes that's right, suicide. Believe it or not suicide is something that needs to be talked about and the biggest reason why? Because by talking about it doesn't push someone who is considering suicide closer to taking their own life.  Don't suffer alone, get talking to someone.

Why has it been considered a taboo subject for so long when it was actually decriminalised in 1961? The answer to this question is hugely subjective, how it affects individuals is theirs and theirs alone to own but, the bottom line here is that suicide still has a stigmatised and judgemental numbness that is almost impossible to see past especially if you are one of the people who is or has been affected. I say almost because it is possible to find help in the form of talking therapies.  

What most people forget is that suicide is a very personal thing, it is private and anyone close to them is unaware that they may be contemplating suicide. There are however some tel tale signs:

  • Poor sleep patterns
  • No desire to take care of themselves
  • Avoiding others
  • Low self-esteem
  • Self-harming

Someone experiencing these may be feeling ashamed and therefore it is important that anyone who reaches out to them does so in a positive way, in other words..... 'connect with the suicide', this basically brings those hidden feelings out in the open and in that moment, you may have just saved that's persons life. Sounds dramatic I know but its proven that this works. For more information on reaching out visit  

So lets get on with stopping this stigma and get talking about it.  By talking about suicide, engaging with suicide and helping those affected by suicide will we be able to make some inroads to reducing the stigma about. so lets get talking about it people! Today I happened upon a very interesting read on twitter by @XCharlotteFoxX, her online book is called 'After Suicide' and she passionately talks about losing her father.  It is an honest and extremely readable personal account of her loss and how she dealt with it.  This is a must for anyone wanting to explore their feelings around this subject and find comfort in the fact that you are not alone.

Ink share regularly on Facebook and twitter on current topics, some more taboo than others but what we are trying to achieve is a movement to stop the stigma around mental health.  We love talking, we love people getting in touch, we love anyone who wants to join us, we love anyone who wants to drive down the stigma...... #stopthestigma

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Crafting for better mental health

There are few opportunities that enable us to connect with other businesses who have the same ethos and ideas as we do....

Recently, Ink joined forces with Goodwash - an ethical and social company that specialises in body wash products that are sourced from our land and sea.  Goodwash is at the forefront of producing shower products for both humans and animals that are paraben free, not tested on animals, are vegan friendly and have the soil association stamp of approval.  The aim of Goodwash is to improve the lives of animals and people through local projects and donate 100% of its profits through the Goodwash Foundation.  The theory is boggling I know, but so far Goodwash has achieved a reputation that sets it apart from its main rivals.  

So where does Ink fit in?

Ink is collaborating with Goodwash to develop crafting workshops where clients can meet other people who have similar mental health issues and craft things like soap that contain Goodwash's essential ingredients.  These ingredients can help to reduce stress and alleviate anxiety.  Crafting in itself is known to be cathartic and coupled with meeting new people, helps with social anxiety.  Therefore, we have a workshop that not only helps you mentally, but also leaves you feeling relaxed, calmed and smelling lovely! 


Introducing Goodwash founder, her dogs and some Ink soap already made. 

So if you are interested in crafting some of your own lovely smelling soap, want to meet like minded people, reach out and help other people, then get in touch with Ink to find out when the next workshop is.